Picture yourself managing a string of pizzerias in
several states. On any given day, you receive a boatload of delivery requests
at every location. To grow your chain, you need the means to accommodate a
greater volume of orders placed over the phone.
A call center enables you to do precisely that by
offering the following solutions.
Single Phone Number
Do customers find it hard to remember the contact info
for each branch and even mistakenly call another pizza chain simply because
your competitor had a catchier phone number? By switching to a one-number call
center, you not only increase brand name recall but also make it easier for
customers to place orders.
Shorter Waiting Times
Pizzerias work round-the-clock to fulfill orders. Even
if you have multiple phone lines and dedicated store staff manning your phones,
each store still runs the risk of missing dozens of calls every day. Call
centers use state-of-the-art software that queues calls and enables phone
agents to rapidly pick up the next call in line. This is no doubt a better way
of managing calls than simply greeting customers with a busy dial tone.
Better Overall
Service
With a competent
call center to handle orders and inquiries, you can then turn your focus toward
delivering a superior product and even better service. As a result, you can see
your customer satisfaction ratings shoot up.
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