Tuesday, March 31, 2015

Do Accounting Firms Need a Call Center for Leads?

Small and medium-sized accounting firms don’t always have a marketing team. They usually rely on their existing contacts or on word-of-mouth advertisements to build a directory of prospective clients and set appointments with these individuals or businesses to discuss how their accounting firm could be useful.

Friday, March 27, 2015

Well-managed call centers rank right up there with an aggressive ad campaign

No matter how big or small your operation is, teamwork is key. Whether you’re dealing with customers, vendors or your staff, the ability to work well with others and delegate responsibilities are imperative to your businesses success. Not only that, but allowing a trusted employee or partner to take the reigns of a situation is only going to make your team stronger. Remember, you’re only one person. Over-extending yourself by micromanaging every little aspect can lead to a quicker burnout and undermine the original purpose of your business. Getting your message out is priority #1, so looking for the most efficient way to do so, should be at the top of your list.

Wednesday, March 25, 2015

Call centers have been a proven asset in life-long customer retention

In the ever-evolving drive to figure out how to get your message out to the masses, one thing stays the same: Connectivity. Connecting to your client is the easier part, while keeping them is the hardest part. With all the time, talent and money that go into making first contact, it’s amazing how many companies neglect follow-through. A study done in 2011 suggests that customers tell almost twice as many of their friends, family and acquaintances about a bad customer service experience than they would about a good one. Sometimes “bad service” is expressed by an actual negative confrontation or product defect, while other times it could be as simple as the company not being available. That’s right, not picking up the phone will get just as bad of a negative review than producing a shoddy product.

Wednesday, March 18, 2015

May I Take Your Order?

Picture yourself managing a string of pizzerias in several states. On any given day, you receive a boatload of delivery requests at every location. To grow your chain, you need the means to accommodate a greater volume of orders placed over the phone.

A call center enables you to do precisely that by offering the following solutions.