Picture yourself managing a string of pizzerias in several states. On any given day, you receive a boatload of delivery requests at every location. To grow your chain, you need the means to accommodate a greater volume of orders placed over the phone.
A call center enables you to do precisely that by offering the following solutions.
Single Phone Number
Do customers find it hard to remember the contact info for each branch and even mistakenly call another pizza chain simply because your competitor had a catchier phone number? By switching to a one-number call center, you not only increase brand name recall but also make it easier for customers to place orders.
Shorter Waiting Times
Pizzerias work round-the-clock to fulfill orders. Even if you have multiple phone lines and dedicated store staff manning your phones, each store still runs the risk of missing dozens of calls every day. Call centers use state-of-the-art software that queues calls and enables phone agents to rapidly pick up the next call in line. This is no doubt a better way of managing calls than simply greeting customers with a busy dial tone.
Better Overall Service
With a competent call center to handle orders and inquiries, you can then turn your focus toward delivering a superior product and even better service. As a result, you can see your customer satisfaction ratings shoot up.