Friday, June 6, 2014

Insurance Industry Survey Proves the Value of a Reliable Call Center

Communication is a vital part of any business transaction, particularly in the insurance industry. A LifeHealthPro article published April 24, 2014 reports that most insurance claims professionals believe good communication is the main thing they need to attract and maintain a solid roster of clients.

While a lot of insurance professionals possess exceptional communication skills, some firms lack the necessary manpower and IT infrastructure to address every customer query or concern on a timely and satisfactory basis. To manage operating costs and improve the quality of customer service, a lot of these firms opt to work with an established call center service provider like TeleDirect.

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