Telemarketing procedures should be well-documented. Otherwise, there is no justification for business owners to place sanctions on erring employees who deviate from the call script and such. In call centers, not only are the processes firmly established, but they also have a quality department that monitors all calls for seamless operations.
Nothing beats good ol’ phone marketing in ensuring direct interaction with potential customers – if you do it the right way. To gain optimum results, however, it’s best for businesses to outsource their telemarketing needs to an established outbound call center like TeleDirect. The company has been serving the business industry since 1961, making it an ideal outsourcing partner.
http://teledirectblog.wordpress.com/2014/07/02/a-look-into-the-benefits-of-a-telemarketing-call-center-to-businesses/
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