When a customer calls to give negative feedback, even that potential
crisis could be a source of additional income. Contact center agents
with sufficient training use prompt resolutions and marketing strategies
to turn your “upsets” into “upsells.” The professionals do this by
personally communicating with the customer, showing that your business
values them, and offering reasonable solutions to their complaints.
Like any other investment, it would be advisable to sign up for services from experienced companies. Established call centers
like TeleDirect have ample backgrounds and staff to proficiently handle
the customer service infrastructure of your business. Equipped with
experience, skills, and technology, the contact center takes proper care
of your customers and aids in increasing your revenue.
http://teledirectblog.wordpress.com/2014/06/30/call-center-services-how-customer-experience-affects-business-revenue/
No comments:
Post a Comment